| تعداد نشریات | 286 |
| تعداد نشریات سازمان | 84 |
| تعداد شماره‌ها | 2,975 |
| تعداد مقالات | 33,408 |
| تعداد مشاهده مقاله | 43,904,390 |
| تعداد دریافت فایل اصل مقاله | 20,405,892 |
سنجش شاخص های موثر بر رضایت خریدار صنعتی در زنجیره تامین صنعت مبلمان چوبی منزل در استان تهران | ||
| تحقیقات علوم چوب و کاغذ ایران | ||
| مقاله 12، دوره 30، شماره 3 - شماره پیاپی 52، مهر 1394، صفحه 475-490 اصل مقاله (473.93 K) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22092/ijwpr.2015.101472 | ||
| نویسندگان | ||
| اصغر صبحی نصرت1؛ آژنگ تاج دینی* 2؛ شادمان پورموسی3 | ||
| 1دانشجوی کارشناسی ارشد /دانشگاه ازاد اسلامی واحد کرج | ||
| 2دانشیار گروه علوم و صنایع چوب و کاغذ/ دانشگاه آزاد اسلامی، واحد کرج، | ||
| 3استادیار گروه علوم و صنایع چوب و کاغذ /دانشگاه ازاد اسلامی واحد کرج | ||
| چکیده | ||
| در این پژوهش با استفاده ازنظراساتید ومتخصصین ومطالعه مقالات مرتبط،فاکتورهای تعیین کننده روابط شرکت(خریداران صنعتی ) وتامین‌کننده‌ها شناسایی و مفهوم رضایت در زنجیره تامین با بررسی متغیرهای اعتماد، ارتباط، همکاری، تطابق با انتظارات،کیفیت، هزینه و زمان تامین مواد اولیه وتولید، زمان سفارش و زمان تحویل تا رسیدن به دست مشتری نهایی اندازه‌گیری شد. جامعه آماری این تحقیق، کلیه مدیران و مسولان تامین کننده مواد اولیه کارخانجاتی که در صنعت مبلمان چوبی منزل در سطح استان تهران فعال می باشند، در نظر گرفته شد و داده‌های مورد نظر با استفاده از پرسشنامه جمع آوری گردید. روش تحقیق بر اساس هدف از نوع کاربردی و بر اساس نحوه اجرا و گردآوری داده ها از نوع توصیفی همبستگی بود. برای توصیف یافته‌ها از جداول توزیع فراوانی استفاده گردید. در مرحله استنباط از آزمونهای همبستگی اسپیرمن و تحلیل مسیر استفاده گردید. هفت فرضیه در این پژوهش به کار رفته است که یکی از آنها در مرحله تجزیه تحلیل حذف گردید و از شش فرضیه پژوهش به کار رفته یک فرضیه آن مورد تایید واقع نشد. نتایج تحقیق نشان می دهد که بین متغیرهای اعتماد،ارتباط و همکاری، هزینه با رضایت خریداران صنعتی ارتباط معنی دار و قوی وجود دارد .در مورد متغیر سرعت تحویل به‌موقع ، گرچه این ارتباط از نظر آماری معنی دار می باشد ، اما همبستگی چندانی وجود ندارد | ||
| کلیدواژه‌ها | ||
| زنجیره تامین؛ صنعت مبلمان؛ رضایت خریدار؛ فرضیه | ||
| عنوان مقاله [English] | ||
| Evaluation of the effective indexes on industrial buyer satisfaction in the supply chain of the home wooden furniture industry in Tehran province | ||
| نویسندگان [English] | ||
| Asghar Sobhi Nosrat1؛ Ajang Tajdini2؛ Shademan Pourmousa3 | ||
| 1Ms.c Student/Islamic Azad University,Karaj Branch | ||
| 3Assistant professor/Islamic Azad University,Karaj Branch | ||
| چکیده [English] | ||
| In this research by using the professors and specialists ideas and studying the related papers, the effective factors of relations between companies and industrial suppliers were identified and satisfaction concept in the supply chain was measured with investigating trust‚ relation‚ cooperation ‚ accordance with expectations ‚ quality ‚ cost and material provision time and production ‚ order time ‚ and delivery time until transferring to the final costumer variables. Statistics population of the research was considered ‚ all of managers of the companies and raw material suppliers which are active in the home wooden industry of Tehran province in the field of furniture ‚ and considered data were collected by using questionnaire .The research method is based on goal ‚ is applied form and according to implementation way and data collection is correlation description. We have used frequency distribution tables for findings description. In the inference step ‚ we have used spearman correlation tests and path analysis with the help of SPSS16 software. The seven hypothesis are used which one of them was omitted in the analysis step and from six hypotheses which were used, one of them was not accepted. The research results showed that there are significant and heavy relationships between trust ‚ relation and cooperation and cost variables and industrial buyers’ satisfaction. In the case of the time delivery speed, although there is relationship but it isn’t high correlation | ||
| کلیدواژه‌ها [English] | ||
| Supply Chain, Furniture industry, Buyer Satisfaction, Hypothesis | ||
| مراجع | ||
|
-Abdolvand, M.A. and Shamaei, M.A., 2009.The evaluation of effective factors on buyer’s satisfactiobn in supply chain-A case study of food factories in Esfahan. Iranian Journal of Marketing Management, 14 (7):69-98 -American National Research Council. 2000. Surviving supply chain integration: Strategies for small manufacturers.National Academy Press, Washington, Dc. -Azar, A. and Momeni, M., 2013.Tstatistic and it’s application in management. SAMT Press, Tehran, 312pp. -Bharadwaj, N. and Matsuno, K., 2006. Investigating the antecedents and outcomes of customer firm transaction cost savings in a supply chain relationship .Journal of Business Research,59(1):62-72 -Cambra-Fierro, J.J. and Polo Redondo, Y., 2005. Moderating effect of type of product exchanged in long-term orientation of firmsupplier relationships: an empirical study. Journal of Product & Brand Management,14 (7):424-437 -Cambra-Fierro, J.J. and Polo-Redondo, Y., 2008. Influence of the standardization of a firm's productive process on the long-term oriention of its supply relationships: An empirical study. Industrial Marketing Management, 37(4):408-420 -Christopher, M.L., 1994. Logistics and supply chain management, Irwin Professional, Burr Ridge, Illionoise. -Christopher, M.L. and Towill, D.R., 2002. An integrated model for the design of agile supply chains. International Journal of Physical Distribution and logistics, 31(4):235-246 -Fazlollahtabar, H., Aghasi, E. and Aghasi, A. 2013. Effect of customer satisfaction measures on a supply chain: Advanced in Industrial Engineering and Management, 2(2013):35-39 -Faynes, B., Voss, C. and Burca, S., 2005. Impact of supply chain relationship quality on quality performance. International Journal of Production Economics, 96(3):339-354 -Handfield, R. and Nichols, E., 2002. Introduction to supply chain management. Prentice-Hall, Upper Saddle River, New Jersy. -Heidari ghareh blagh, H., 2008. Model of supply chain management implementation in small and medium companies. Quarterly Specialized of Growth Centers and Parks, 17:43-50 -Heikkilä, J. 2002. From supply to demand chain management: efficiency and customer satisfaction.Journal of Operations Management 20 (6): 747–767 - Hooman, H. 2002. Statistical inference in social sciences. Parsa Publishing Co., Tehran. 412pp. -Hoover, W., Eloranta, E., Holsmstorm, J. and Huttunen, K., 2001.Managing the demand –supply chain: value innovation for customer’s satisfaction .John Willey & Sons, New York. -Humphreys, P., McIover, R. and Cadden, T. 2006. B2B commerce and its implications for the buyer-seller interface. Supply Chain Management: An International Journal,11(2):131-139 -Joreskog, K. and Sorbom, D., 1993. Lisrel 8: Structural equation modeling with the simplis command Language. Scientific Software International, Inc. Chicago. -Kazazi, A., Azar, A. and Zanguie Nejad, A. 2012. The competitiveness measuring of supply chains. Journal of Commercial Strategies, 2:55-72 -Kotler, Ph. and Keller, K., 2011. Marketing Management, 14th Ed.Prentice Hall,New York,816pp. -Lam, C.Y. and Ip, W.H., 2011. A customer satisfaction inventory model for supply chin integration. Expert Systems With Applications, 38 (2011):875-883 -Lin, C.T., Chiu, H. and Chu, P.Y., 2006. Index in the supply chain .International Journal of Production Economics,100(2):285-299 -Mabudi, M., Javanshir, H., Rashidi, A. and Valipour, P., 2010. Effect of supply chain management on customer satisfaction in textile industry. Journal of Textile Science &Technology,5(1):13-23 -Maleki, Gh., Tajdini, A., Pourmousa, Sh. and Agharafie, E., 2014. Identifying and ranking of the effective factors on customer satisfaction of the household wood furniture industry by Multi-Attribute Decision Making Methods (Case Study: Wood home furniture).Iranian Journal of Wood and Paper Science Research, 28(4):700-717. -Mansori, Y., Hashemi, S.R. and Maroofi, F., 2013. Factors affecting demand management in the supply chain (case study: Kermanshah Province’s manufacturing and distributing companies).International Joural of Agriculture and Crop Sciences,6(14):994-999. -Matopoulos, A., Vlachopoulou, M., Manthou, V. and Manos, B., 2007. A conceptual framework for supply chain collaboration: mpirical evidence from the agri-food industry. Supply Chain Management: An International Journal, 12(3):177-186. -Mohr, J. and Nevin, J., 1990. Comminication strategies in marketing channels: A theoretical perspective. Journal of Marketing, 54(10):36-51 -Morgan, R. and Hunt, S.D., 1994. The Commiment –trust theory of relationship marketing. Journal of Marketing, 58:20-38 -Parsons.A., 2002.What determines buyer-seller relationship quality? An investigation from thr buyer’s perspective. The Journal of Supply Chain Management, 38(2): 4-12. -Rao,M., Phillips, Ch. and Johnson, M., 2006.Assesing supply chain management succsess factors:a case study.Supply Chain Management: An International Journal,11(2): 179-192. -Sila, I., Ebrahimpour, M. and Birkholz, C., 2006. Quality in supply chains: an empirical analysis. Supply Chain Management: An International Journal, 11 (6):491-502 -Tikkanen, H., Alajoutsisijarvi, K. and Tahtinen, J., 2000. The concept of satisfaction in industrial markets: a contextual perspective and a case study from the software industry. Industrial Marketing Management, 29(4):373-386 -Toivonen, R., 2011. Dimensionality of quality from a customer perspective in the wood industry, PhD dissertation, Department of Forest Science, University of Helsinki.71 p. -Tracey, M., Lim, J. and Vonderembse, M.A., 2005. The impact of supply-chain management capabilities on business performance. Supply Chain Management, 10(3, 4):179-186 -Van der Haar, J., Kemp, R. and Otma, O., 2001. Creating value that cannot be copied. Industrial Marketing Management, 30(8):627-636 | ||
|
آمار تعداد مشاهده مقاله: 2,043 تعداد دریافت فایل اصل مقاله: 983 |
||